Money Claim Online (MCOL) is HM Courts & Tribunals Service Internet based service for claimants and defendants.
Money Claim Online is a convenient and secure way of making or responding to a money claim on the internet.
IMPORTANT: YOU MUST READ THIS BEFORE TRYING TO CONTACT THE HELPDESK:
Before you begin using the Money Claim Online Service please make sure you familiarise yourself with the following information:
To begin using the Money Claim Online Service you are required to register for an account with the UK Government Gateway. For problems logging in please refer to the annex on the final page of the user guide.
The Money Claim Online Helpdesk can be contacted on 0300 123 1057. It does experience a high volume of calls so you may wish to consider emailing your query to MCOLITassistance@justice.gov.uk.
If you have received notification that the defendant is in a breathing space, you must not issue a new claim or commence enforcement proceedings unless you have permission from the court. If you have already issued a claim you must inform the court (please refer to the MCOL User Guide for Claimants for details on how to do this).
IMPORTANT - If you have already issued a warrant of control and the debtor enters into a Breathing Space, as well as updating your case online, you will also need to contact the County Court executing the warrant in order to prevent bailiffs from taking action. Contact details can be found here https://www.find-court-tribunal.service.gov.uk
REMINDER - A Warrant of Control may not be issued for more than £5,000 unless issued under the Consumer Credit Act.
Users are advised not to use emojis when responding to claims as the system does not recognise the images and causes issues for the claimant when viewing the response.